Channel 5
Monday, May 5, 2025 1:45 PM (30 Minutes)
The presentation titled, “From Call to Action: Revolutionizing Response with CAD Integration”, will provide a comprehensive overview of how our Operations Center handles the initial call and transforms that information into a coordinated response with effective protective actions. By diving deep into the integration of our Computer-Aided Dispatch (CAD) system with Geographic Information System (GIS) and Everbridge, we will showcase the seamless flow of information and the enhanced efficiency in our emergency management processes. By sharing our journey, from initial call handling to improved response actions through technological integration, we aim to inspire others to enhance their own emergency management capabilities. Join us to learn, share, and grow in the ever-evolving field of emergency communications and response.
A key focus of this presentation will be on the significant improvements achieved by transitioning from traditional paper-based checklists and forms to digital systems. This shift not only optimized our processes but also vastly improved our situational awareness during incidents. We will demonstrate how the adoption of a fully integrated digital approach enables real-time data sharing, faster decision-making, and better coordination among teams. Attendees will leave with actionable strategies to implement similar improvements in their own operations.
Every innovation comes with its set of challenges, and our transition to a CAD-integrated system was no exception. This segment of the presentation will candidly discuss some of the hurdles we faced, particularly the critical need for a robust CAD system and the initial resistance to change. We will share practical insights on how to anticipate and address these challenges, ensuring a smoother implementation process at your site. Our experiences will provide a valuable roadmap for others looking to enhance their own emergency management systems.